Customer Charter

At RJP Marine we believe it is important that our customers always have peace of mind and know with confidence that the insurance products they are buying are suitable for their needs and that the service they will receive from us is always professional. Our Consumer Charter aims to ensure that our customers will always be treated fairly.

• The fair treatment of customers is central to our culture
• We market products and services to appropriate customer groups
• We give customers clear information about the products they are buying and keep them appropriately informed at all times.
• When customers receive advice, it is suitable for their needs and takes account of their circumstances as advised to us
• Products perform as we have led our customers to expect, and we will deliver the service we say we will

We will provide a professional ongoing service

Yamaha marine Cover Insurance is the name of an insurance product available exclusively through R J P Marine which is underwritten by Haven Knox Johnston and designed for the owners of boats powered by Yamaha Motor UK Ltd outboard engines.

R J P Marine Insurance Services is a Trading Name of Johnstone Insurance Brokers Ltd. (Company Registration number 05683941) Johnstone Insurance Brokers Ltd are Insurance Brokers dealing with all forms of General Insurance. R J P Marine specifically deals with Personal Watercraft, Jet-ski and Pleasure Craft Insurance.

Johnstone Insurance Brokers Ltd are authorised and regulated by the Financial Services Authority – Registration number 452604. You can check our registration on the FSA website at the following link http://www.fsa.gov.uk/register/home.do. R J P Marine Insurance Services manage the R J P Marine Personal Watercraft Scheme which is issued under a binding authority agreement issued to RJP Marine Insurance Services by Markel International Insurance Co Ltd who are authorised and regulated by the Financial Services Authority.